MegaRewards from Stagecoach West Cumbria

near Preston, Lancashire, UK
Stagecoach Cumbria and North Lancashire are giving passengers the opportunity to cash in your old bus tickets and exchange them for new tickets when you travel anywhere on service 30 between Maryport and Thornhill and service 31 between Maryport and Frizington.

There will be a prize draw each month up to and including April 2015.

To claim your MegaRewards, all you need to do is collect the equivalent of 20 trips and Stagecoach will send you 3 FREE single tickets to use on services 30/31, 2 FREE Child Explorer tickets* and 1 FREE Family Explorer ticket*. Not only that but you'll also be entered into a monthly prize draw to WIN one of ten £30 high street vouchers every month!

Tours Isle of Man Focus

near Douglas, Isle of Man
Tours Isle of Man is the sole coach operator on the Isle of Man. In the 1950s and 1960s there was a much larger number of coach operators large and small on the island however due to the decline in the island's tourist trade many operators ceased trading and Tours Isle of Man eventually became the Isle of Man's sole coach operator.

With the declining tourist trade from the island Tours Isle of Man continued to offer private hire services, on-island "Express" services and package holidays - both services are still operated today with the exception of the "Express" services. In 2003 Tours changed ownership - becoming Protours Isle of Man. As a result the livery and fleetnames were changed - although this also saw investment in more modern vehicles - including what is now the only vehicle in the Tours fleet which was purchased new.

Five years later in 2008, Protours moved to a new depot in Balthane near the island's airport - and four years after that another change of ownership took place. The Tours Isle of Man name was reinstated and recently after further investment into the fleet a new style of fleetnames was introduced - gradually phasing out the style introduced when the company operated as Protours.

Today's fleet is smaller than that of the past although it still has a wide variety of vehicles in different shapes and sizes - showing how many different services that Tours Isle of Man operate.

Tweet the Directors at Stagecoach Manchester

near Birkenhead, Merseyside, UK
Christopher Bowles
Stagecoach Manchester Managing Director
To celebrate its annual Customer Service Week, Stagecoach Manchester is holding a live ‘Tweet the Directors’ session, encouraging members of the public to get in touch and find out more about bus services in Greater Manchester.

Using the hashtag #ScGMTTD14, travellers will be able to tweet their comments, concerns and queries, direct to managing director Christopher Bowles and operations director, Matt Davies, who will be responding to tweets between 13:00 and 14:00 on Monday 6th October.

The ‘Tweet the Directors’ session, forms part of a wider national campaign run by the Institute of Customer Services, with the aim of raising awareness of good customer service and the vital role it plays in successful business practice and the growth of the UK economy.

The most recent Independent Passenger Service Survey by consumer watchdog Passenger Focus, showed that 83 per cent of Stagecoach Manchester passengers are satisfied or very satisfied with its service. Stagecoach group has the highest customer satisfaction of any major UK bus operator.

Stagecoach Manchester managing director Christopher Bowles said: “Delivering good customer service is at the heart of our business – our customers are central to everything we do and it is absolutely essential that we provide a consistently good service.

“Our team of employees has helped ensure we already offer high standards of customer service but we know we don’t always get things right and we will continue to work hard to improve even further.

“Matt Davies and I are looking forward to the ‘Tweet The Directors’ session, which we see as a great opportunity to speak directly with our passengers. Our efforts are not just for one week though – we must continue to deliver the kind of customer service our passengers rightly expect on a daily basis and we are fortunate to have a team of employees who work hard to do just that.”

During National Customer Service Week, Stagecoach employees across the UK will take part in a series of local activities aimed at highlighting the importance of continuing to deliver good customer service day in, day out for passengers.

These include driver customer service workshops and displaying customer compliments throughout depots, to make staff more aware of the feedback.

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